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Frequently Asked Questions

  • Is delivery included?
    Delivery is not included in the rental price. It starts at $50 within Peterborough and may vary depending on your location. The minimum delivery fee is $30.
  • When do you deliver?
    Deliveries are usually scheduled 1–3 days before your event. We'll confirm the delivery date and time about a week in advance.
  • What is the delivery fee?
    Delivery within Peterborough is $50. If you're outside the city, the fee depends on your location and may change after a site visit.
  • Can you deliver at a specific time?
    We do our best to accommodate time requests, but delivery is based on our availability. Let us know your preferences and we’ll try to work with you.
  • Can you deliver if I’m not home?
    Yes! If you can't be there, we’ll need to arrange payment and paperwork ahead of time.
  • How far do you deliver?
    We deliver beyond Peterborough! Extra fees apply depending on distance.
  • Is pick-up available?
    Yes, pick-up is available for most items. Larger pop-ups and tents require installation by our team, so those need to be delivered.
  • Can someone else pick up my items?
    Yes! They must bring a government-issued ID and the account must be fully paid in advance.
  • When do I return the items?
    Pick-up happens 1–2 days after your event. If you're returning the items yourself, please do so on the agreed date.
  • Do I have to clean rental items before returning them?
    Yes, items should be returned in the same condition. Please remove all decorations and stack tables and chairs neatly. Exception: Please do not clean concession machines like popcorn or cotton candy machines—we’ll take care of that for you.
  • What happens if something is damaged or lost?
    You’re responsible for lost or damaged items. If something can't be repaired, you'll be charged the replacement cost.
  • What if I return items late?
    Late returns are charged a half-day rate for each extra day. Need more time? Let us know—we can arrange a pick-up (fees may apply).
  • What other charges might apply?
    Extra charges may apply for: Delivery outside of Peterborough Furniture setup Late returns Damage or excessive cleaning $100 fee if we need to stack tables or chairs after your event
  • Is set-up included?
    Tent setup is included. Set-up for pop-up canopies, tables, and chairs is not included unless requested in advance (additional fees apply). A layout must be submitted at least 24 hours before your event.
  • Is a deposit required?
    Yes, a non-refundable 25% deposit is required to confirm your booking.
  • When is the deposit due?
    The deposit is due when you place your order.
  • When is the remaining balance due?
    The full payment is due at pick-up or 7 days before delivery—whichever comes first.
  • What payment methods do you accept?
    We accept credit cards and e-transfers. If paying by e-transfer, a valid credit card must be kept on file.
  • How far in advance should I book?
    As early as possible! All rentals are first come, first served. Your booking is only confirmed once we receive the deposit.
  • Is there a minimum order?
    No minimum order. However, if delivery is required, the minimum delivery fee is $30.
  • Can I change my order?
    Yes! You can remove items up to 2 weeks before your event. You can add items anytime (based on availability).
  • What is your cancellation policy?
    The 25% deposit is non-refundable. Cancel up to 1 week before your event: 50% of the rental cost is charged. Cancel within 24 hours: 100% of the rental cost is charged.
  • What types of tents do you carry?
    We currently offer: 10x10 pop-up canopies Marquee tents 20x20 pole tent
  • How are tents anchored?
    We use 24–42 inch stakes to anchor tents into the ground.
  • When do you install and take down tents?
    Tents are usually set up 3–4 days before your event and removed 1–2 days after.
  • Do I need to be there for tent installation?
    We recommend being present. If you can’t be, please let us know in advance and ensure we have access to the setup area.
  • Can I set up a tent myself?
    Yes, but only for our 10x10 pop-up canopies. Larger tents must be set up by our team.
  • How early should I book a tent?
    As early as possible! Tents book up quickly and are only reserved once your deposit is received.
  • Do I need a permit for a tent?
    Some municipalities require permits. Please check with your local office. Also, a utility locate must be done before we can stake any tents into the ground.

Planning an event comes with a lot of moving parts—we get it! To help make your rental experience smooth and stress-free, we’ve put together answers to some of the most common questions we hear. If you don’t find what you're looking for, feel free to contact us—we're here to help!

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